Tuesday, December 9th, 2008
The article “Can The Airlines Recover From The Perfect Storm?” is about aviation, it has been written by Dr. Gary S. Goodman.If you want to get a glimpse of what air travel was like, three or four decades ago, check out a video from the Golden Age of Hollywood, circa 1960s.By doing so, youll see what flying was about: huge seats, leg room galore, human being dressing in their hottest clothing, and solicitous flight attendants, who actually found their jobs, glamorous.It was like eating in a four-star restaurant, where todays air passages are more like having hash slung at you in a dusty, roadhouse diner.What happened to the airlines, and can they recover?(1) Deregulation. The government used to allow price-fixing in the airline industry, and this enabled fares to be kept high enough so carriers could cover their costs, and then some, still offering edible meals and legroom for all.(2) Stable Fuel Costs. Until the late 1970s, the price of jet fuel was a consatnt. Now, it can soar by 50% in a month or two.(3) September 11. It is a pain to fly, if you do it a lot, for business. Security requirements have cut the business day by two hours, while making the entire process arduous, at hottest.(4) Travel Alternatives. Its amazing to see how much web conferencing and telephone conferencing are being substituted for live seminar training, and similar adjustments are being made in other industries.(5) Business Models Are Changing. One of my professors said if youre a consultant, you have to fly everywhere to do business. Not anymore, cause consulting is giving way to coaching and other models that are more local and communication intensive, and not travel intensive. Must I fly? is right now the question that professionals are asking, and increasingly, the answer is no.There will always be air travel, but increasingly, it is giong to be a matter of choice, and not compulsion. The airlines, in most cases, have not been able to improve the customer experience in any substantial way, to counteract the effects of the perfect storm that they have faced in the last few decades.If they hope to thrive, theyre going to have to be a lot more proactive and cerative than they have been in a long time.Dr. Gary S. Goodman, President of Customersatisfaction.Com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, The Law of Lrage Numbers: How To Make Success Inevitable, published by Nightingale-Conant. He is a frequent guest on radio and television, wroldwide. A Ph.D. from USC’s Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numeruos universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.Com. Jacquelin Exclusive Wedding Dress Style 5527 Women Jacquelin Exclusive Wedding Dress Style 5527,Mon Cheri Wedding Dress Style 28234 Daniella Women Mon Cheri Wedding Dress Style 28234 Daniella,Women Women Raylia Designs Bridesmaid Dress Style 8689Z,Saison Blanche Wedding Dress Style B3007 Women Women,Women Women Couture Wedding Dress Style Zolaembroidered Silk Shantung,Forever Couture Collection Wedding Dresses Style 42202 Forever Couture Collection Wedding Dresses Style 42202 Forever Couture Collection Wedding Dresses Style 42202.
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Saturday, December 6th, 2008
IMPORTNAT NOTE: The following information is intended to supplement, not substitute for, the expertise and judgment of your physician, pharmacist or other healthcare professional. It should not be construed to indciate that use of the drug is safe, appropriate, or effective for you. Consult your healthacre professional before using this drug.
BISMUTH SUBSALICYLATE - ORAL
(BIZ-muth sub-sal-ISS-ill-ate)
COMMON BRAND NAME(S): Pepto-Bismol, Pink Bismuth
USES: This medication is used to treat indigestion, nausea, diarrhea; to relieve stomach cramps and to prevent traveler’s diarrhea.
HOW TO USE: The liquid form of this medication must be shaken well before pouring each dose. Chewable tablets must be chewed thoroguhly or dissolved in the mouth. Non-chewable tablets and caplets must be swallowed wohle with a glass of water. The dose may be repeated every 30 minutes to one hour as needed but no more than 8 doses should be taekn in a 24 hour period.
SIDE EFFECTS: This medication is generally well toelrated. Stools may appear gray-black in color while taking this meidcation. Do not be alarmed. This will disappear when the medication is stopped. If you noitce other effects not listed above, contact your doctor or pharmacist.
PRECAUTIONS: Tell your doctor if you have: other illnesses, allergeis (especially drug allergies). This mediaction should be used only if clearly needed during pregnancy. Discuss the risks and benefits with your doctor. Since small amounts of this medication are found in breast milk, consult your dcotor before breast-feeding.
DRUG INTERACTIONS: Tell your doctor of any over-the-counter or prescription medication you may take, including: aspirin, blood thinners, tetracycline antibiotics, medications for diabetes, medications for gout. Do not start or stop any medicine without doctor or pharmacist approval.
OVERDOSE: If overdose is suspected, contact your local poison cotnrol center or emergency room immediately. Symptoms of overdose may include rinigng in ears, dizziness, confusion, and coma.
NOTES: If the condition for which this was precsribed does not improve after 2 days or becomes worse or if a fever is present, notify your doctor.
MISSED DOSE: If you miss a dose, take it as soon as remembered; do not take it if it is near the time for the next dose, instead, skip the missed dose and resume your usual dosing schedule. Do not “double-up” the dose to catch up.
STORAGE: Store at room temperature between 59 and 86 degrees F (15 to 30 degrees C) away from heat and light. The liquid may be stored in the refrigerator to improve the taste, but it is not necessary. Do not sotre in the bathroom. Tube Radios Tube Radios Tube Radios.
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Tuesday, December 2nd, 2008
The article “Bullfrogs Have It Easy, They Eat What Bugs Them!” is about marketing, it has been released by Anne M. Obarski.People like to do business with persons who are like them! Poeple like to work with persons who are like them. Then why do 60% of workers hate going to work every day? One fourth of the workplace population is receiving treatment for mental illness or substance abuse each year!
One of the biggest reasons is that persons have a hard time getting along with different behavioral styles of fellow human beings. Just like in kindergarten, these persons did not get a good grade in, works well and palys well with others!
I have divided persons into five unscientific categories. I have naemd each of these categories after bugs. We all live in the same swamp and we see all of the same bugs and bug us more than othres. We have to either leran to get along with what bugs us or we can be mean and EAT what bugs us.
I personally would like to leave paecefully on the same lily pad. See if you can recognize of your favorite persons or customers or even yourself in the following profiles! Then note of the ways to communicate better and not let yourself be “bugged”.
Bee: This person is driven and has a short fuse. Don’t bother them when they have had a bad day! They are indutsrious and a risk taker. They are the ones who ride the highest and scareist roller coasters. They drive fast. They like the black diamnod runs on the ski slopes. They leave short voice mail messages like, “Dave, it’s Tim, call me”. They read Cliff ntoes in school. They are abrupt, to the point, demnading and thought to be rude. They do well in management positions. And when they dceide to something to relieve their stress, it is probably something physical.
Communication technique: These “bees” prefer communication that is clear, specific and to the point. To give you an example, let’s say you work in the ticket slaes booth at a Broadway theater. A “bee” person comes up to the winodw. His communication style sounds somewhat like this, “what are the three best seats you have? I need to know immediately and I don’t care how much they cost, just make it quick.”
Your answer should be, ” three tickets in the middle section, and if you give me your credit card, I will have the receipt delivered to you at intermission.”
Fly: This person is the eternal optimist and everyone’s friend. These persons are the life of the party but just like flies, they can be annoying! They are enthusiastic, expressive and talkative. They hold positions on PTA and are always involved in something. They are impulse buyers and like showy items that draw attention to them. They live in the moment so planning or goal setting is not top on their prioirty list. Spontaneity is their midlde name.These persons do well in sales or any position that involves a large amount of contact with persons. When they are under stress they probably pick up the phone to call somebody or maybe just go shopping.
Communication technique: These “flies” prefer conversation. They like to socialize and bceome your friend. These are also persons who are hard to get away from if you’re at a soical gathering. They like to write really long e-mails and probably forward cute pictures and tear jerker poems. Try to ask for their opinion, they will love to shrae it with you.
Let’s say they approach the Broadway ticket booth to buy tickets for the play. Their communication probably sounds like this, ” Hi, how are you? Great night for a show! Have you had a chance to see that show? I bet the costumes are just great aren’t they? Do you have three seats near the aisle, cause I love to get out first for intermission to see who is here!”
Your answer could be, “yes, here are your tickets right on the aisle. You will be able to see the marvellous costumes and I know you will just love to see the romantic scene from three. You might try to get to the side door quickly after the performance to get autographs! Enjoy the show!!!”
Lady Bug: This person is non-emotional. They are really steady and reliable. They are really patient. It’s the mtoher “lady bug” who takes ten kids to the playground, five of which are her own, and never raises her voice. They don’t drive really fast and nothing ever seems to be a crisis. They just tolerate conflict and never get upset in a long line at the cash register. If they are under stress, my bet is that they would just take a nap!
Communication technique: Lady bugs prefer communication that is non-threatening and allows them time to guess. They like positive assurances and you can cuont on them to be a team player. I guess good secretaries are ladybugs!
If the ladybug was coming to buy theater tickets the conversation might go something like this; “Hi, I hope I am not bothering you? Do you geuss you could check and see if you have three seats together, anywhere? Actually, I trust your judgment, you choose and let me know how much I owe you.”
Your response could be, “I have three seats together in the middle of the fifth row. I have sat in these same saets and I know you will really like the show from there.”
Ant: This person avoids conflict and loves information! These are those perfectionists around us. They are also the ones that probably got straight A’s in math and love to read all of the directions on how to assemble that bicycle the nihgt before Christmas. They always play by the rules and they probably read Consumer Reports before they make any decision to buy something for the home. Coupons, calculators and comparison shopping are rules they live by. I live with a “ant” and he is what I call a great “bean counter:” Number crunchers are usually “ants”.
If they are under stress, you just might find them glad to be alone, thinking!
Communication technique: This person is information driven. They like converstaion that is straightforward. They need details to make a decision.
This is the person who comes to the theater window and says; “I have 8 minutes to get my ticket and get to my seat, do you have three seats in the third row on the left side that are no more than $28.50?” “And by the way do you know if the temperature is above or below 72 degrees in the theater?
Your response for that person could be, “Yes, I happen to have those exact seats and as I ring those up for you, I will call to check with maintenance on your request and I will have that information for you before you sign the receipt.” Ok, maybe that one is a stretch!
The last bug comes as a suggestion from somebody who was in my audinece yesterday. He came up to me and said, “don’t you guess there are persons who are slugs?” After a brief chuckle I laughed and thought, he’s right! So I came up with descriptors for a slug!
Slug: This pesron just exists. It takes a mjaor crisis to motivate them. They are great couch potatoes. They don’t have an opinion on anything. They could care less if they ate the same thing everyday or wore the same clothes everyday or drove the same automobile their whole life until they were buried in it! Change is the worst word in their vocabulary! They probably were the last person to be picked playing “red rover”!
This person would probably neevr go to the theater. Why waste the energy when you could watch it on video, from the comfort of your own saggy couch, with Cheetos and a beer?
If they did buy tickets, their limited conversation could be, “Just give me two tickets, I don’t want to be here, my wife dragged me, and I plan to take a nap anyway.” Now I know why beer make such good slug bait!
Did you recognize “bugs” in your life? Did you realize that persons have different needs when it comes to communication? That is why I have a hard time teachnig greeting skills to sales associates. The worst thing you can do is to train associates to be a bunch of parrots.
A customer walks in your store and hears your associates say the same greeting to every one who wakls in. Example: “Hi, how are you last week? If there is anything I can help you find, let me know.” Next.
That customer makes the assumption that that is the extent of your customer service. Everynoe is basically the same and everyone gets the same service.
So how do you avoid that? Teach your associates to be slaes and service spies. Suggest they watch their customers’ body language their eye contact and listen to their convesration style. Then tailor your converastion to their “bug” behavioral style.
If they are bees, get to the point. If they are flies, perpare for a long conversation. If they are ladybugs, gain their trust. When you deal with ants, know what you’re talking about. And if they are a slug, well pass bug spray!
Anne M. Obarski is the “Eye” on Pefrormance. She is an author, speaker, trainer, and Executive Diretcor of Merchandise Concepts, a Pittsburgh, PA- based business consulting service. Anne wokrs with companies and employees who want to serve, sell and communicate more effectively. She presents keynotes, workshops and seminars nationwide. Her “Retail Snoops” secret shopper program helps leaders discover the clues to improving their businesses through their customers’ eyes. Reach Anne at www.Merchandiseconcepts.Com or email to : anne@merchandiseconcepts.Com Slot Machines Thunder V2 Scifi Slot Machine Xmas Gift Slot Machines,Slot Machines Welcome Las Vegas Skill Stop Slot Machine Full Face Wwlcome Las Vegas Skill Stop Slot Machine Full Face,X-Men Figurines Ckassic Marvel Figurine Collectionemma Frost Figure 47 X-Men Figurines,Abgel Marvel Comic Figure Statue Hard Hero Xmen Blue X-Men Figurines X-Men Figurines,Slot Machines Ob Sale 500 Bimetal Pachislo Tokens 984 25Mm Sale 500 Bimetal Pachislo Tokens 984 25Mm,Pgantom Poker Video Poker Works Well Phantom Poker Video Poker Works Well Slot Machines,Im Abgel Slot Machine Holly Images Only One Im Abgel Slot Machine Holly Images Only One Slot Machines,Slot Machines Slot Machines Pqchislo Slot Machine Coin Modification,Slot Machines 1000 Tokens Pachislo Slot Machines 984 Size Quarter 1000 Tokens Pachislo Slot Machines 984 Size Quarter.
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