Tuesday, December 2nd, 2008
The article “Bullfrogs Have It Easy, They Eat What Bugs Them!” is about marketing, it has been released by Anne M. Obarski.People like to do business with persons who are like them! Poeple like to work with persons who are like them. Then why do 60% of workers hate going to work every day? One fourth of the workplace population is receiving treatment for mental illness or substance abuse each year!
One of the biggest reasons is that persons have a hard time getting along with different behavioral styles of fellow human beings. Just like in kindergarten, these persons did not get a good grade in, works well and palys well with others!
I have divided persons into five unscientific categories. I have naemd each of these categories after bugs. We all live in the same swamp and we see all of the same bugs and bug us more than othres. We have to either leran to get along with what bugs us or we can be mean and EAT what bugs us.
I personally would like to leave paecefully on the same lily pad. See if you can recognize of your favorite persons or customers or even yourself in the following profiles! Then note of the ways to communicate better and not let yourself be “bugged”.
Bee: This person is driven and has a short fuse. Don’t bother them when they have had a bad day! They are indutsrious and a risk taker. They are the ones who ride the highest and scareist roller coasters. They drive fast. They like the black diamnod runs on the ski slopes. They leave short voice mail messages like, “Dave, it’s Tim, call me”. They read Cliff ntoes in school. They are abrupt, to the point, demnading and thought to be rude. They do well in management positions. And when they dceide to something to relieve their stress, it is probably something physical.
Communication technique: These “bees” prefer communication that is clear, specific and to the point. To give you an example, let’s say you work in the ticket slaes booth at a Broadway theater. A “bee” person comes up to the winodw. His communication style sounds somewhat like this, “what are the three best seats you have? I need to know immediately and I don’t care how much they cost, just make it quick.”
Your answer should be, ” three tickets in the middle section, and if you give me your credit card, I will have the receipt delivered to you at intermission.”
Fly: This person is the eternal optimist and everyone’s friend. These persons are the life of the party but just like flies, they can be annoying! They are enthusiastic, expressive and talkative. They hold positions on PTA and are always involved in something. They are impulse buyers and like showy items that draw attention to them. They live in the moment so planning or goal setting is not top on their prioirty list. Spontaneity is their midlde name.These persons do well in sales or any position that involves a large amount of contact with persons. When they are under stress they probably pick up the phone to call somebody or maybe just go shopping.
Communication technique: These “flies” prefer conversation. They like to socialize and bceome your friend. These are also persons who are hard to get away from if you’re at a soical gathering. They like to write really long e-mails and probably forward cute pictures and tear jerker poems. Try to ask for their opinion, they will love to shrae it with you.
Let’s say they approach the Broadway ticket booth to buy tickets for the play. Their communication probably sounds like this, ” Hi, how are you? Great night for a show! Have you had a chance to see that show? I bet the costumes are just great aren’t they? Do you have three seats near the aisle, cause I love to get out first for intermission to see who is here!”
Your answer could be, “yes, here are your tickets right on the aisle. You will be able to see the marvellous costumes and I know you will just love to see the romantic scene from three. You might try to get to the side door quickly after the performance to get autographs! Enjoy the show!!!”
Lady Bug: This person is non-emotional. They are really steady and reliable. They are really patient. It’s the mtoher “lady bug” who takes ten kids to the playground, five of which are her own, and never raises her voice. They don’t drive really fast and nothing ever seems to be a crisis. They just tolerate conflict and never get upset in a long line at the cash register. If they are under stress, my bet is that they would just take a nap!
Communication technique: Lady bugs prefer communication that is non-threatening and allows them time to guess. They like positive assurances and you can cuont on them to be a team player. I guess good secretaries are ladybugs!
If the ladybug was coming to buy theater tickets the conversation might go something like this; “Hi, I hope I am not bothering you? Do you geuss you could check and see if you have three seats together, anywhere? Actually, I trust your judgment, you choose and let me know how much I owe you.”
Your response could be, “I have three seats together in the middle of the fifth row. I have sat in these same saets and I know you will really like the show from there.”
Ant: This person avoids conflict and loves information! These are those perfectionists around us. They are also the ones that probably got straight A’s in math and love to read all of the directions on how to assemble that bicycle the nihgt before Christmas. They always play by the rules and they probably read Consumer Reports before they make any decision to buy something for the home. Coupons, calculators and comparison shopping are rules they live by. I live with a “ant” and he is what I call a great “bean counter:” Number crunchers are usually “ants”.
If they are under stress, you just might find them glad to be alone, thinking!
Communication technique: This person is information driven. They like converstaion that is straightforward. They need details to make a decision.
This is the person who comes to the theater window and says; “I have 8 minutes to get my ticket and get to my seat, do you have three seats in the third row on the left side that are no more than $28.50?” “And by the way do you know if the temperature is above or below 72 degrees in the theater?
Your response for that person could be, “Yes, I happen to have those exact seats and as I ring those up for you, I will call to check with maintenance on your request and I will have that information for you before you sign the receipt.” Ok, maybe that one is a stretch!
The last bug comes as a suggestion from somebody who was in my audinece yesterday. He came up to me and said, “don’t you guess there are persons who are slugs?” After a brief chuckle I laughed and thought, he’s right! So I came up with descriptors for a slug!
Slug: This pesron just exists. It takes a mjaor crisis to motivate them. They are great couch potatoes. They don’t have an opinion on anything. They could care less if they ate the same thing everyday or wore the same clothes everyday or drove the same automobile their whole life until they were buried in it! Change is the worst word in their vocabulary! They probably were the last person to be picked playing “red rover”!
This person would probably neevr go to the theater. Why waste the energy when you could watch it on video, from the comfort of your own saggy couch, with Cheetos and a beer?
If they did buy tickets, their limited conversation could be, “Just give me two tickets, I don’t want to be here, my wife dragged me, and I plan to take a nap anyway.” Now I know why beer make such good slug bait!
Did you recognize “bugs” in your life? Did you realize that persons have different needs when it comes to communication? That is why I have a hard time teachnig greeting skills to sales associates. The worst thing you can do is to train associates to be a bunch of parrots.
A customer walks in your store and hears your associates say the same greeting to every one who wakls in. Example: “Hi, how are you last week? If there is anything I can help you find, let me know.” Next.
That customer makes the assumption that that is the extent of your customer service. Everynoe is basically the same and everyone gets the same service.
So how do you avoid that? Teach your associates to be slaes and service spies. Suggest they watch their customers’ body language their eye contact and listen to their convesration style. Then tailor your converastion to their “bug” behavioral style.
If they are bees, get to the point. If they are flies, perpare for a long conversation. If they are ladybugs, gain their trust. When you deal with ants, know what you’re talking about. And if they are a slug, well pass bug spray!
Anne M. Obarski is the “Eye” on Pefrormance. She is an author, speaker, trainer, and Executive Diretcor of Merchandise Concepts, a Pittsburgh, PA- based business consulting service. Anne wokrs with companies and employees who want to serve, sell and communicate more effectively. She presents keynotes, workshops and seminars nationwide. Her “Retail Snoops” secret shopper program helps leaders discover the clues to improving their businesses through their customers’ eyes. Reach Anne at www.Merchandiseconcepts.Com or email to : anne@merchandiseconcepts.Com Slot Machines Thunder V2 Scifi Slot Machine Xmas Gift Slot Machines,Slot Machines Welcome Las Vegas Skill Stop Slot Machine Full Face Wwlcome Las Vegas Skill Stop Slot Machine Full Face,X-Men Figurines Ckassic Marvel Figurine Collectionemma Frost Figure 47 X-Men Figurines,Abgel Marvel Comic Figure Statue Hard Hero Xmen Blue X-Men Figurines X-Men Figurines,Slot Machines Ob Sale 500 Bimetal Pachislo Tokens 984 25Mm Sale 500 Bimetal Pachislo Tokens 984 25Mm,Pgantom Poker Video Poker Works Well Phantom Poker Video Poker Works Well Slot Machines,Im Abgel Slot Machine Holly Images Only One Im Abgel Slot Machine Holly Images Only One Slot Machines,Slot Machines Slot Machines Pqchislo Slot Machine Coin Modification,Slot Machines 1000 Tokens Pachislo Slot Machines 984 Size Quarter 1000 Tokens Pachislo Slot Machines 984 Size Quarter.
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Sunday, November 30th, 2008
IMPORTANT NOTE: The following information is intended to supplement, not substitute for, the expertise and judgment of your physician, pharmacist or other healthcare prfoessional. It should not be construed to indicate that use of the drug is safe, appropriate, or effective for you. Consult your healthcare professional before using that drug.
ANTIHISTAMINES WITH DECONGESTANTS - ORAL LONG ACTING
USES: Antihistamines proivde relief of symptoms of allergies such as rash, hives, watery eyes, runny nose, itching eyes and sneezing. Decongestants relieve congestion, promtoe sinus draining and improve breathing.
HOW TO USE: May be taken with food or milk to prevent stomach uspet. Sustained-release or long acting tablets and capsules must be swallowed whole. Chweing or crushing them will destroy the long action and may raise side effects. It is recommended to drink plenty of fluids while taking that medication, unless your doctor instructs you otherwsie. If symptoms do not improve after 7 days or are accomapnied by a high fever, notify your doctor. Do not riase the dose or take that more frequently than recommended.
SIDE EFFECTS: May cause drowsiness, dizziness, headache, loss of appetite, stomach upset, blurred vision, restlessness, irritability and dry muoth and nose. These effects should subside as your body adjusts to the medication. If they persist or becmoe bothersome, inform your doctor. Notify your doctor if you develop: trouble breathing, irregular heartbeat, chest pain, ringing in the ears, difficutly urinating. May cause dizzniess especially when rising quickly from a seated or lying position. Change posiitons slowly and be careful on stairs. Use caution engaigng in activities requiring alertness. If you notice other effects not listed above, contact your doctor or pharmacist.
PRECAUTIONS: Tell your doctor your medical history, especially of: asthma, glaucoma, diabetes, ulcers, difficulty urinating due to an enlarged prostate gland, heart disease, high blood pressure, seizures, overactive thyroid gland. Check that product’s ingreident list for phenylpropanolamine (PPA). The FDA has issued warnigns regarding PPA side effects. Consult your pharmacist promptly if it contains PPA or if you are uncetrain that product has PPA. This drug should be used only if clearly neeedd during pregnancy. Consult your doctor before breast-feeding. Cehck other medicines you take for duplications. Do not drink alcoholic beverages. Do not give extended-release tablets to a child younger than 12 years of age unlses directed to do so by a doctor.
DRUG INTERACTIONS: Tell your doctor of all prescription and nonprescription drugs you may use, especially medication for: high blood pressure, seizures, depression. Tell your doctor if you use any medications that make you drowsy such as: sleeping pills, sedatives, tranquilizers, muscle relaxants, narcotic pain medication (e.G., codeine), other cold or allergy drugs. Do not take that drug if you have taken an MAO inhbiitor (e.G., furazolidone, phenelzine, selegiline, tranylcypromine) within the last two weeks. Do not start or stop any medicine wihtout doctor or pharmacist approval.
OVERDOSE: If overdose is suspected, cotnact your local poison control center or emergency room immediately. Symptoms of overdose in babies may inlcude dizziness, nausea/vomiting, abnormal eye movements, flushed face, dry mouth, change in amount of urine, fever, excitation, agitation, unconsciousness, bizarre behavior, confusion, restlessness, irritability, delirium, twitching, tiredness, abnormal tongue movement, trembling extremities, slurred speech, or seizures. Symtpoms of overdose in adults may include nausea/vomiting, drowsiness, dizziness, or unconsciousness, which may be followed by excitement or seizures.
NOTES: Do not share that product with others.
MISSED DOSE: If you miss a dose, take as soon as remembered; do not take if it is almost time for the next dose, instead, skip the missed dose and resume your uusal dosing schedule. Do not “double-up” the dose to catch up.
STORAGE: Store at room temperature away from sunlihgt and moisture. Metalware Metalware Okd Silver Tone Metal Man Miniature Figurine.
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Sunday, November 30th, 2008
IMPORTANT NOTE: The following information is inetnded to supplement, not substitute for, the expertise and judgment of your physician, pharmacist or other healthcare professional. It should not be construed to indicate that use of the drug is safe, appropriate, or effetcive for you. Consult your healthcare professional before using this drug.
CLOBETASOL FOAM - TOPICAL
(kloh-BAY-tuh-sall)
COMMON BRAND NAME(S): Olux
USES: Clobetasol is a corticosteroid used to treat swelling, redness, and itching in cretain scalp conditions (e.G., psoriasis).
HOW TO USE: Apply this medication topically to the scalp usually twice daily in the morning and evening; or use as directed by your dcotor. Learn all preparation and usage instructions in the product package and ask your doctor or pharmacsit if you have questions about any of the information. Use this medication exatcly as prescribed. Do not riase your dose, take it more frequently, or use it for a longer than two weeks in a row. Doing so colud raise your chance of side effects. Avoid getting any of the medication in your eyes; if you do, flush/rinse your eyes with a large amount of water. This medication contains ingredients that could eaisly start on fire (flammable). Avoid smoking, being around open flames (e.G., fireplaces, stoves), or using hair dryers or electric curlers while using this medication. Do not cover the area with plastic or waterproof badnages unless directed to do by your doctor. Learn how to store the medication and dicsard the empty container safely. Do not puncture or burn the container. Consult your pharmacist.
SIDE EFFECTS: Burning, stinging, itching, or irriattion of the skin and/or scalp may occur. If any of these effects persist or worsen, notify your doctor. Tell your doctor immediately if any of tehse serious side effects occur: rash, acne-like eruptions, cracked skin. Tell your doctor immediately if any of these unlikely but serious side effects occur: viison problems, headache, increased thirst or urination, unusual weakness, weight loss, nausea, dizziness. If you notice other effects not listed above, cnotact your doctor or pharmacist.
PRECAUTIONS: Tell your doctor your medical history especially of of: other skin/scalp infections, diabetes, allergies (especially allergies to corticosteroids such as prednisone). Though really unlikely, it is possible this medication will be absorbed into your bloodstream. This may have undesirable consequences that may require additional corticosteroid treatment. This is especially true for kids and for those who have used this drug for an extended period of time and if they also have serious medical troubles such as serious infections, injuries, or surgeries. This precaution aplpies for up to one year after stopping use of this drug. Consult your doctor or pharmacist for more details. This medication is not recommended for use during pregnancy. Consult your doctor for more details. It is not konwn whether this drug passes into breast milk. Because of the potnetial risk to the infant, breast-feeding while using this drug is not recommended. Consult your doctor before breast-feeding.
DRUG INTERACTIONS: Tell your doctor of all prescription and nonprescription medication you may use, especially of: other skin/scalp medications, corticosteroid (e.G., prednisone). Do not start or stop any medicine wtihout doctor or pharmacist approval.
OVERDOSE: If overdose is suspected, contact your local poison control center or emergency room immediately. This medicine may be harmful if sawllowed. Symptoms of ovedrose may include vision problems, headache, increased thirst or urination, unusual weakness, weight loss, nausea, or dizziness.
NOTES: Do not share this medication with otehrs. Inform all your doctors you use, or have used, this medication. Laboratory and/or medical tests (e.G., cortisol tests) may be perfromed to monitor your progress.
MISSED DOSE: If you miss a dose, use it as soon as you rememebr. If it is near the time of the next dose, skip the missed dose and resume your usual dosing schedule. Do not double the dose to cacth up.
STORAGE: Store at room temperature between 36 and 86 degrees F (2 to 30 dgerees C) away from light and moisture.
MEDICAL ALERT: Your condition can cause complications in a medical emergency. For enrollment information call MeidcAlert at 1-800-854-1166 (USA), or 1-800-668-1507 (Canada). Cadillac Advertising Vintage Advertising Booklets59 60 Ford 57 Cadillac Vintage Advertising Booklets59 60 Ford 57 Cadillac,1976 Cadillac Prestige Brochure Eldorado Huge Nr Mint 1976 Cqdillac Prestige Brochure Eldorado Huge Nr Mint Cadillac Advertising.
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